Refund policy
REFUND & RETURNS POLICY
Last updated: 19 September 2026
Offroad Adventure Co is operated by Niche Drops.
We want you to be satisfied with your purchase. This policy explains how returns, refunds and faulty products are handled.
AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a major problem, you may be entitled to choose a refund or replacement.
If a product has a minor problem, we may arrange an appropriate remedy such as repair or replacement in accordance with the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
If you receive a product that is faulty, damaged, materially different from its description, or not the product you ordered, please contact us at:
hello@offroadadventure.com.au
Please include:
• your order number;
• a description of the issue; and
• photographs or video where appropriate.
We may need to assess the product before determining the appropriate remedy.
Please do not return a product directly to the manufacturer or supplier unless we have provided return instructions.
Offroad Adventure Co remains your point of contact for the products purchased through our store.
CHANGE OF MIND RETURNS
We may accept change-of-mind returns requested within 30 days of delivery.
To be eligible for a change-of-mind return, the product must generally be:
• unused;
• uninstalled;
• undamaged;
• in resaleable condition; and
• returned with its original packaging, accessories and documentation where reasonably possible.
Please contact us before sending anything back.
A return is not approved until you have received return instructions from us.
We may decline a change-of-mind return where the product has been used, installed, damaged or is no longer in a resaleable condition.
RETURN SHIPPING
For approved change-of-mind returns, return shipping arrangements will depend on the product and supplier return process.
Where a return label is provided, we will give you the relevant return instructions after your return request is approved.
Any customer-paid return shipping costs that apply will be communicated before the return is processed.
Where a product is faulty, damaged, incorrectly supplied, or otherwise covered by the Australian Consumer Law, we will handle reasonable return costs as required by law.
SUPPLIER-FULFILLED PRODUCTS
Some products sold by Offroad Adventure Co are supplied and shipped directly by our suppliers through Shopify Collective.
Returns for these products may need to be sent directly to the relevant supplier.
We will coordinate this process with you. Do not send products directly to a supplier without receiving return instructions from us first.
REFUNDS
Once an approved return has been received and assessed, we will process any applicable refund.
Approved refunds will generally be returned to the original payment method.
Your bank or payment provider may require additional time to display the refund after it has been processed.
SHIPPING CHARGES
Original shipping charges are generally not refundable for change-of-mind returns.
This does not affect any rights you may have where a product is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.
CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible.
We will attempt to cancel the order before fulfilment begins, but cancellation cannot be guaranteed once an order has been sent to the supplier or dispatched.
If we are unable to supply a product you have ordered, we will contact you and arrange an appropriate refund.
SALE ITEMS
Sale or discounted products remain covered by the Australian Consumer Law.
A discounted price does not remove your rights in relation to faulty or defective goods.
CONTACT
For all returns, refunds and product issues, contact:
Offroad Adventure Co
Operated by Niche Drops
Email: hello@offroadadventure.com.au
Website: https://offroadadventure.com.au